We're open from 12th April...

BOOK HERE for visits from 14th April to 16th May

All guests will be required to pre-book their tickets and/or an entry time slot, including Annual Pass Holders, before you visit.

If you have a complimentary ticket, existing pre-paid ticket, Childminder Pass, Welcome Return or a Zooper ticket, please call 01803 697500 to book your time slot, as we cannot process these bookings online.     

To find out all about the Covid-19 safety measures that will be in place during your visit, please see our Staying Safe at the Zoo guide here.

 

Ticketing and entry

We are limiting the number of guests each day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).

In line with Government guidelines, we are unable to permit any groups of guests with more than six people into the zoo, unless your single household family 'bubble' has more than six people in it.
 

Guest bookings from 14th April to 16th May can be booked here.

We're hoping that in line with the roadmap proposals, from 17th May we can re-open our indoor exhibits and animal houses at the zoo, meaning that the whole zoo site will be open to guests.
The Government only gives organisations around a week's notice to confirm each phase of the roadmap can go ahead as planned.
Therefore, tickets and time slots for 17th May to 20th June 2021 will not be available online for booking until the second week of May. We will of course announce when they are going to go live on our website and social media channels.
 

WE CANNOT TRANSFER ANY TICKET OR TIME SLOT BOOKINGS.
 

Opening times

From 12th – 18th April 2021, the zoo will be open from 10am to 6pm (last admission at 3:30pm).

Then from 19th April – 29th May 2021, the zoo will be open from 10am – 5pm (last admission at 2:30pm).

 

Which exhibits will be open/closed and animal off-shows

All outdoor exhibits will be open, however indoor exhibits and animal houses will remain closed until at least 17th May, in line with the Government’s roadmap guidelines.

The Jungle Express train will also not be operating at this time.

Exhibit	Is it open?	Is there a one way system in operation?	Are the entry/exit doors open?	Are face coverings required in the exhibit?
Amphibian Ark	No	N/A	N/A	N/A
Ape Centre	No	N/A	N/A	N/A
Bongo House	No	N/A	N/A	N/A
Brookside Aviary	Yes	No	No	No
Crocodile Swamp	No	N/A	N/A	N/A
Desert House	No	N/A	N/A	N/A
Giant Tortoise House	No	N/A	N/A	N/A
Giraffe House	No	N/A	N/A	N/A
Gift Shop	Yes	Yes	Yes	Yes
Lemur Woods	Yes	No	Yes	No
Monkey Heights	Yes	No	Yes	Yes
Nature Trail	Yes	No	No	No
Nocturnal House	No	N/A	N/A	N/A
Reptile Tropics	No	N/A	N/A	N/A
Rhino House	No	N/A	N/A	N/A
The Ranch	Yes	No	No	No

 

Find out more about which animals you're currently likely to see on your visit here.

There may be times when some of our animals may not be viewable at the exact time that you visit an exhibit, as we not do not 'force' them to be 'on-show'. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day - it will be worth the wait!

For example, our big cats are usually more active and easier to spot in the afternoons. We cannot guarantee that you will see every single animal of the day of your visit.

 

food & drink

We are serving a full takeaway food and drink menu every day at the zoo.
The Island Restaurant is open daily from 10am until half an hour before the zoo closes and other catering cabins around the site are also open (serving times do vary).

Vegan, vegetarian and gluten-free options are available in all of our food outlets, with plenty of outdoor seating and picnic areas for guests to use.

 

Avian influenza

Cases of Avian Influenza (bird flu) have been reported in the UK and, as a result, the government has imposed a prevention zone across the entire country. Here at Paignton Zoo we have many rare and endangered species of birds so it’s important that we do everything we can to protect them from this deadly disease.

We have not yet seen any cases of bird flu in Paignton, but to help protect our birds we have introduced a number of enhanced hygiene measures. One of these measures is to minimise the number of people that go into our indoor walk-through areas so, for the time being, only zoo staff have access to Reptile Tropics and the Desert House.

You can still see many of our amazing birds elsewhere in the zoo, and we look forward to welcoming you back to meet the rest of them soon. 

Thank you for your help in protecting our birds.

 

Annual pass extensions

All Annual Passes have been extended for the length of time missed out on due to lockdown.

If we have to close at all again this year due to Covid-19 restrictions, Annual Passes will all again be automatically extended.

 

how you can support us

We really, really still need your support. There are many other fantastic ways in which you can support us:

• Make a donation online to our Support Fund here
  This is super easy to do and the money will go directly towards the care of our animals while we're closed.
• Donate to us via text - to donate £10, simply text PZOO to 70085
  Texts will cost £10 plus one standard network message rate and come straight to us. You’ll be opting in to hear more about our work and fundraising via telephone and SMS. If you’d like to give £10 but do not wish to receive marketing communications, please text PZOONOINFO 10 to 70085.
• Purchase an animal adoption
  This is a lovely gift for any animal lover and a great way of showing your support.
• Become an Annual Pass holder
  Your new Pass will start for 12 months on the date that we're safely able to re-open.
• Treat an animal to an item off our Amazon Wishlist
  Browse through the items and add something to your basket before checking out, just like with normal orders!

We hope that we have answered your query above, but if not please email us at [email protected] and we will aim to get back to you as quickly as possible.

Thank you for your patience and support. We will continue to keep you up to date with everything zoo-related, so please make sure you follow us on social media too.

We thank you so much for your loyal support and look forward to seeing you soon!

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