the zoo is open...

BOOK HERE for visits to Saturday 31st July 2021

 

All guests are required to pre-book their tickets and/or an entry time slot, including Annual Pass Holders, before you visit.

In line with Government guidelines, guests will need to keep to their group of six, unless your single household family 'bubble' has more than six people in it, when visiting any open indoor areas.

If you have a complimentary ticket, existing pre-paid ticket, Childminder Pass, Welcome Return or a Zooper ticket, please call 01803 697500 to book your time slot, as we cannot process these bookings online.     

To find out all about the Covid-19 safety measures that will be in place during your visit, please see our Staying Safe at the Zoo guide here.

 

Ticketing and entry

We are limiting the number of guests each day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).
 

Guest bookings up to 31st July 2021 can be booked here. Tickets from 1st August onwards will not be available until after the next Government announcement.
 

WE CANNOT TRANSFER ANY TICKET OR TIME SLOT BOOKINGS.
 

Opening times

From 29th May - 11th July 2021, the zoo will be open from 10am - 5:30pm (last admission at 2:30pm).

From 12th July - 5th September 2021, the zoo will be open from 10am - 6pm (last admission at 3pm)

 

Which exhibits will be open/closed and animal off-shows

All outdoor exhibits and the majority of our indoor exhibits are open. Face coverings for guests over 11 years of age are required in all indoor spaces (unless you are medically exempt).

A small number of indoor areas have to remain closed due to size and Covid social distancing measures in place.

Our indoor soft play area will be closed, and the Jungle Express train will also not be operating at this time.

Exhibit Is it
OPen?
Do i need to wear
a face covering?
IS there a One WAy
System in place?

Amphibian Ark

YES YES YES

Ape Centre

YES YES YES

Arid Lands (formally Desert House)

YES YES YES

Bongo House

YES YES YES

Brookside Aviary

YES NO NO

Bugs at Home

YES YES YES

Crocodile Swamp

YES YES YES

Giant Tortoise House
(outdoor viewing available)

NO N/A N/A

Giraffe House
(outdoor viewing available)

NO N/A N/A

Gift Shop

YES YES YES

Lemur Woods

YES NO NO

Monkey Heights

YES YES NO

Nature Trail
(closed due to tree work)

NO N/A N/A

Nocturnal House

NO N/A N/A

Rhino House

YES YES YES

The Ranch

YES YES NO

Tropical Trails (formally Reptile Tropics)

YES YES YES

 

Find out more about which animals you're currently likely to see on your visit here.

There may be times when some of our animals may not be viewable at the exact time that you visit an exhibit, as we not do not 'force' them to be 'on-show'. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day - it will be worth the wait!

For example, our big cats are usually more active and easier to spot in the afternoons. We cannot guarantee that you will see every single animal of the day of your visit.

 

food & drink

We are serving a full takeaway food and drink menu every day at the zoo.
The Island Restaurant is open daily from 10am until half an hour before the zoo closes and other catering cabins around the site are also open (serving times do vary).

Vegan, vegetarian and gluten-free options are available in all of our food outlets, with plenty of outdoor seating and picnic areas for guests to use.

 

Annual pass extensions

All Annual Passes have been extended for the length of time missed out on due to lockdown.

If we have to close at all again this year due to Covid-19 restrictions, Annual Passes will all again be automatically extended.

 

how you can support us

We really, really still need your support. There are many other fantastic ways in which you can support us:

  • Donate to us via text - to donate £10, simply text PZOO to 70085
    Texts will cost £10 plus one standard network message rate and come straight to us. You’ll be opting in to hear more about our work and fundraising via telephone and SMS. If you’d like to give £10 but do not wish to receive marketing communications, please text PZOONOINFO 10 to 70085.
  • Purchase an animal adoption
    This is a lovely gift for any animal lover and a great way of showing your support.
  • Become an Annual Pass holder
    Enjoy umlimited visits to the zoo for 12 months.
  • Treat an animal to an item off our Amazon Wishlist
    Browse through the items and add something to your basket before checking out, just like with normal orders!

We hope that we have answered your query above, but if not please email us at [email protected] and we will aim to get back to you as quickly as possible.

Thank you for your patience and support. We will continue to keep you up to date with everything zoo-related, so please make sure you follow us on social media too.

We thank you so much for your loyal support and look forward to seeing you soon!

Quotes Loads to see and do, for a full day out. Quotes