• What are you doing to ensure that Paignton Zoo is safe to visit?

    The zoo is now OPEN! Pre-booking your visit in advance is essential.

     

    We are limiting the number of guests each day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).

    In line with Government guidelines, we are unable to permit any groups of guests with more than six people into the zoo, unless your single household family 'bubble' has more than six people in it.

    All outdoor exhibits will be open, however some indoor exhibits need to remain closed as they are too small for safe social distancing. 

    We also have numerous Covid-19 safety measures in place at the zoo. Please take a look here for full information on this.

  • How do we get to the zoo?

    Paignton Zoo is located on the A3022 Totnes Road, 1 mile from Paignton town centre.

    Once in Paignton follow the brown tourist signs marked with an elephant and 'Zoological Gardens'.

    The Zoo is situated next to Morrisons supermarket. The postcode is TQ4 7EU.
     

    Routes 22, Hop 122, 66 and Stagecoach Gold buses all stop by or near the zoo.
    For more information please visit stagecoachbus.com.

    You can also find directions to the Zoo here.

  • When are you open?

    The zoo is open every day 10:00am (except for Christmas Day).

    Our closing times vary throughout the year. Please see our Opening Times page for full details.

  • Where can we park?

    The zoo has FREE parking for 1,110 cars on site and our overflow car park is a short walk away.

    There are designated disabled bays located on the first level of the main car park and visitors can be dropped outside and collected from the turning circle at the main zoo entrance.

  • Is there disabled access?

    Yes - we have disabled access to all the main areas of our site. 
    The only areas not suitable for wheelchairs and mobility scooters are our nature trail, wobbly bridge and outdoor play areas. We do have steps in certain areas of the zoo, however there are alternative routes to avoid them.
     
    Certain paths around the zoo are steeper than others – our two steepest paths are heading up to the cheetahs and the path heading up to the red panda and spider monkeys.
    Our Island Restaurant, shops and all exhibits are all accessible for wheelchairs and mobility scooters.
    If not given one, please ask on arrival for one of our free-of-charge accessibility maps showing the different path gradients around the zoo so you can plan your best route.
     
    The majority of our paths are tarmacked – other paths are crushed and rolled stone.
    We also have 29 disabled parking spaces, a drop-off/collection point as well as mobility scooters and wheelchairs to hire.
     
    We have disabled toilet facilities located in key areas around the zoo. Our 'Changing Places' toilet is located next to the Island Restaurant.
  • Is there an admission charge for carers?

    Each guest with a disability may admit one accompanying carer free of charge, with a full price ticket.

    Please bring relevant proof of ID on the day of your visit such as a Disability living allowance letter, Blue badge or P.I.P payment award documentation.

     

  • Can I hire a wheelchair or mobility scooter?

    Yes - we are pleased to offer visitors the free use of a manual wheelchair. A returnable deposit of £20.00 is required.
    Alternatively, we have a limited number of electric scooters which can be hired for £10.00 plus a returnable deposit of £20.00. Please telephone the Zoo on 01803 697500 in advance of your visit to ensure that they are available. We do recommend booking your scooter at least a week in advance during busy periods to avoid disappointment.
    For more information about scooter hire, please see below:
    www.paigntonzoo.org.uk/plan-your-visit/accessibility
     
    Please note: You must be over 16 to hire an electric scooter
  • What is the minimum age for a senior ticket/annual pass?

    The minimum age for a senior admission ticket or senior Annual Pass membership to the Zoo is 65 years of age.

  • What happens if I don't have my student card?

    If you do not have your valid student card on the day of your visit, you are still able to get a student ticket concession if you have the NUS or UNiDAYS app that shows both your photo and expiry date. Please see our Guest Services team when you arrive for more information.

  • Do Blue Peter badge holders get free admission?

    Unfortunately we do not currently allow free entry for Blue Peter badge holders.

  • Can I bring a group to the Zoo?

    Due to Government guidelines we will not be able to take any group bookings for the forseeable future.

    We will continue to monitor any changes and update you as soon as possible.

  • Are dogs allowed in the Zoo?

    We regret that guest's dogs or pets are not permitted in the zoo, except for assistance dogs.

    Here at Paignton Zoo we welcome assistance dogs and want to make your visit to us as enjoyable as possible. To enable this to happen, we have put together the following policy to ensure the safety of yourself, your dog, our animals and members of the public during your visit.
    Registered Support Dogs are welcome when accompanied by and under the control of their owners. These dogs must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These include: 
    •    Canine Partners - Registered Charity No: 803680 
    •    Dog A.I.D - Registered Charity No: 1098619
    •    Dogs for Good - Registered Charity No: 1092960
    •    Guide Dogs - Registered Charity No: 209617
    •    Hearing Dogs for Deaf People - Registered Charity No: 293358
    •    Medical Detection Dogs - Registered Charity No in England and Wales: 1124533
    •    Support Dogs - Registered Charity No: 1088281
    •    The Seeing Dogs Alliance - Registered Charity No. 1156790.


    These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards to fulfil our biosecurity regulations which is part of our Zoo Licencing requirements, and why we do not permit access to animals not registered with one of the above organisations.
    We regret we are unable to allow assistance dogs on site unless fully trained.

    You can view which areas of the zoo support dogs can have access to on our Support Dog map here.

  • Can I bring my bike in?

    Bicycles, scooters and skateboards are not allowed within the zoo.

     

    However there is a bike rack at the main entrance that is free to use. Please ask staff where to store bikes safely.

    Visitors travelling to the zoo by a sustainable form of transport will receive a discount on the entry price on production of a valid travel ticket, if applicable (not valid with any other discounted offer).

  • Can I hold my party/wedding/event at the zoo?

    Unfortunately not – we currently do not have function facilities available at the zoo.

  • Can I hire a room for a corporate meeting?

    Unfortunately not - we cannot accommodate corporate meetings here at the zoo.

  • Do you take debit or credit cards?

    Yes, we accept all major debit and credit cards other than American Express. There is no charge for their use.

  • Is there a cash point?

    Yes, there is a cash point in our Island Restaurant. There is a small charge for use.

  • Where can we eat?

    We have a wide variety of options to choose from, ranging from our Island Restaurant to cabins located in convenient locations around the Zoo.
    We're committed to protecting wildlife so you can be sure that our food and drink is ethically and locally sourced whenever possible.
    For more detailed information about our eateries, please click here:
    www.paigntonzoo.org.uk/plan-your-visit/food-drink.

  • Can I bring a picnic?

    Yes - we have lots of picnic benches throughout the zoo as well as an indoor picnic area and indoor lunch room.


    We do ask that you do not bring food and drink from outside to consume in our Island Restaurant.

  • Do you have baby changing facilities?

    Yes, we have several baby changing facilities located throughout the zoo. Our largest baby changing facility is located in our Island Restaurant – the majority of our disabled toilets also have baby changing facilities.

  • Can I return to my car during my visit?

    Yes - on your way out to your car, please stop by the Information Desk and keep your admission receipt to hand for re-entry.
     

  • Can I smoke?

    To ensure the enjoyment of our diverse range of guests visiting the zoo every year, we have taken a balanced approach with our smoking policy which considers the welfare, needs and preferences of both our guests and animals in the zoo.
    Smoking is not permitted in outdoor queuing areas, food & drink outlets or picnic areas. We also ask for smokers to be considerate of other guests and to follow smoking restrictions shown on signs throughout the zoo.

    Our smoking policy also extends to include vaping and e-cigarettes.

  • Do you have lockers or storage facilities?

    Under current Covid-19 safety regulations, we are unable to offer the use of locker facilities to our guests.

  • Do you have play areas at the zoo?

    Yes - we have several outdoor play areas across the zoo that are operating with Covid-19 safety measures in place.

    Parents and guardians are required to supervise children in their care whilst in these facilities at all times.

  • Will I see all of the animals you have?

    Whilst we hope that you are able to spot as many different animals as possible during your visit, we cannot guarantee that you will see all of the animals that we are home to at the zoo on a particular day. This often depends on the nature of the animal - if you do not spot an animal when you visit their exhibit, please allow time to re-visit that animal later in the day.

    If an animal is off show for unforseen circumstances, bad weather or essential maintenance work, this will be listed on our Updates page with the latest information.

  • Will I see the big cats during my visit?

    Our big cat exhibits are designed with our animal's needs in mind and sometimes this can make our tigers, lions and cheetahs trickier to spot. The best time to see our big cats is usually in the afternoon.

    In the event of a weather warning forecast, it is likely that our big cats will not be on show. Please keep an eye on our Updates page and social media accounts for the latest information.

     

  • When are the animals fed?

    All of our animals have different feeding and diet plans, so are fed at different times during the day or sometimes in their off-show areas.

    We are currently unable to run any animal talks or feedings times, in line with Covid-19 social distancing guidelines.

     

  • Can I volunteer at the zoo?

    We are very grateful for the support of our amazing volunteers.

    For information about volunteering here at Paignton Zoo, please see our Volunteering page.
     

     

  • Can I do my work experience at the zoo?

    Unfortunately due to current Covid-19 safety guidelines, we are not able to offer any work experience placements at the zoo.

  • Can we feed or hold the animals?

    To give our animals the most natural life possible, and for their welfare, we do not handle the majority of our animals. You can however get closer to some of our friendlier animals in The Ranch.
     
    Animal experiences are also available for several species at the zoo, including the giraffes, rhinos, meerkats and giant tortoises.
    To find out more information on our experiences visit: www.paigntonzoo.org.uk/support-us/gifts-experiences.
  • Can I adopt an animal?

    Yes - we have a variety of different animals which you can adopt.

    For more information about adopting an animal, please see: www.paigntonzoo.org.uk/support-us/adopt-an-animal.

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