Adoption terms and conditions
Please take a moment to read our adoption pack terms and conditions.
- Please contact us within two months of placing your order if you have not received your adoption pack in the post. Any claims after the two month period cannot be honoured. Your complimentary ticket will not be valid until you have received your adoption pack.
- Please allow 28 days for delivery of your adoption pack. We cannot be held liable for any delivery delays following dispatch.
- Please note, international delivery outside of the UK is at an additional cost. Please contact us for postage prices and to make payment as international postage cannot be paid when purchasing online, however will need to be charged.
- We cannot guarantee your adopted animal will be visible on the day you visit. Allow time to revisit their exhibit throughout the day to avoid disappointment.
- We aim to display adopter's names in the zoo as soon as possible, but this may take up to 28 days.
- All adopted animals remain the property of our zoos which reserve the right to move them to other establishments as may be necessary. Adopters will be notified of any such moves and offered the opportunity to transfer the adoption to another animal.
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