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Membership Terms & Conditions

All benefits are subject to change and may be withdrawn at any time.

•    Please refer to the terms of entry that apply to all visitors. 
•    Children under the age of 16 must be accompanied by an adult at all times.
•   A Membership is valid for 12 months from the date of purchase, not from date of first visit and cannot be extended.
•    Digital photographs will be taken and printed on to individual Membership cards.
•    Membership cards are NOT TRANSFERABLE or refundable once purchased.
•    Any Membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel a Membership without refund if a Member knowingly allows a third party to use their card.
•    When visiting us please ensure you have your Membership card with you. Only the person who is pictured and named on the front of the card can gain access to the zoo.
•    To take advantage of your Members’ discounts in the shop, restaurants and takeaways, just show your valid Membership card prior to payment. Unfortunately discounts cannot be given without production of a valid Membership.
•    A Membership does not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
•    Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
•    If you move house, remember to tell us. This will ensure you receive your renewal notice.
•   Free entry to other reciprocal zoos – offers vary for each zoo from time to time, so please check before you visit.
•    Purchasing or renewing a Membership with a disabled concession requires any of the following documents to be shown at time of purchase in order to qualify for the concession; Disability living allowance (DLA) letter, Blue badge, P.I.P payment award documentation. Regrettably we are unable to process your concession without this.
•    We reserve the right to close all or part of the zoo as necessary. We will inform you of any closures as soon as possible via our Zoo Updates page, Facebook, Twitter and Instagram.
•    We will not tolerate physical or verbal threats towards its staff. Any Members behaving inappropriately will be denied access to, or be asked to leave the zoo immediately. In these circumstances cancellation of an Membership without refund may result.

Direct Debit Terms & Conditions

  • Direct Debit is a safe, secure and easy way to pay and you are protected by the Direct Debit guarantee.
  • We will always contact you to confirm the amount and frequency of payments with the payment date when the Direct Debit is set up. If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you 10 working days in advance of your account being debited.
  • We will write to you before your membership expires to ask you if you wish to continue with the Direct Debit scheme and will not automatically renew your Direct Debit.
  • If an error is made in the payment of your Direct Debit, by Wild Planet Trust or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Wild Planet Trust asks you to.
  • You can choose which Direct Debit scheme you wish to sign up for, either 1 annual payment or 10 monthly instalments.
  •  All customers paying by Direct Debit agree to an initial deposit, as shown on the membership page. This can be paid by debit or credit card when purchasing your Direct Debit online. This is non refundable.
  • Wild Planet Trust will only accept one Direct Debit mandate per family group.
  • If a payment fails, we will contact you to notify you. Failed payments may result in the membership being suspended and access to the zoo will be denied until outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any membership scheme run by Wild Planet Trust.
  • Wild Planet Trust retains the right to recover all outstanding balances.
  • Monthly Direct Debits are a full binding contract between Wild Planet Trust and the member and will automatically continue until Wild Planet Trust are notified otherwise in writing.
  • Should Wild Planet Trust choose to discontinue the membership scheme the member will be notified in writing one month in advance.
  • The Management reserves the right to reject any application or withdraw without refund, for failure to comply with our membership terms and conditions.