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Ongoing updates and improvements

Statement on avian flu: Friday, 2 September

Since receiving the positive test results for avian influenza in two of our birds, we have been cooperating with the Animal and Plant Health Agency (APHA) and the Department of Environment, Food, and Rural Affairs (Defra) to investigate the infection and implement the necessary biosecurity and quarantine measures.

Our priority throughout has been the health and welfare of our birds and we have been doing all we can to ensure their safety and the continued provision of their usual excellent care. The positive test results have meant that we have been placed under a restriction notice by APHA, and the findings of their investigation have led to a list of actions which we are now required to comply with.

This weekend will be spent finalising the necessary biosecurity and quarantine measures to enable us to implement the required actions. We have had a number of questions about bird flu over the past few days and have added further information here in our latest blog.

We will not be opening to visitors on Monday 5th September, but hope to do so as soon after that date as possible. Updates on re-opening will be provided on Monday. Those who have already booked will be refunded automatically and we are working to contact everyone as soon as possible.

We would like to thank all of our incredible team who continue to go above and beyond to safeguard the health and welfare of our animals during these challenging times.

We would also like to thank everyone for their continued understanding and support.

For more information about avian influenza, please visit the Government website.