To keep students and visitors safe, we have changed the way we handle educational group bookings.

Please make sure that you pre-book your group visit at least one week in advance, by emailing [email protected] or by calling 01803 697510. The best time to call is between 3pm and 4pm each week day.

  • We will only be accepting educational bubbles from one school to visit the zoo per day for the time being.
  • Each group will be met at our coach turning circle as they arrive, and given a short welcome and briefing with important instructions – this is delivered outdoors, allowing us to maintain social distance, and includes updates on recent zoo animal news!
  • Pupils under the age of 16 must be accompanied by an adult at all times.
  • Please make sure that your educational bubble keeps a social distance of at least 2m from other guests – some of whom feel vulnerable. We have implemented one way systems on some narrow paths, and closed a few very confined spaces, to help with this.
  • We can offer a lunch/break-out room for one educational bubble per day, free-of-charge – this is Hullabaloo, in the Education Centre. This room has a sink for handwashing, one separate toilet, and 5 tables of 6 seats.
  • NEW! One of our education team will meet you to talk to pupils and answer any questions, either during your visit or as a video call to your classroom at a later date.  

We cannot offer our popular education sessions at the moment – but you can book an outreach visit to your school or a virtual session if you would like a curriculum-linked workshop.

We have prepared new guidance on how to prepare a risk assessment for your visit, which is available on request.

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