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Adoption Terms & Conditions

Please take a moment to read our adoption pack purchase terms and conditions.

  • Please contact us within two months of placing your order if you have not received your adoption pack in the post. Any claims after the two month period cannot be honoured. Your complimentary ticket will not be valid until you have received your adoption pack.
  • Please allow 28 days for delivery of your adoption pack. We cannot be held liable for any delivery delays following dispatch. Please note: The processing of adoptions is taking longer than usual due to to staff shortages related to track and trace. Please bear with us while we work through orders.
  • Please note, we can only send out adoption packs to addresses within the UK.
  • We cannot guarantee your adopted animal will be visible on the day you visit. Allow time to revisit the enclosure throughout the day to avoid disappointment.
  • We aim to display adopter’s names in the zoo as soon as possible, but this may take up to 28 days.
  • All adopted animals remain the property of our zoos which reserve the right to move them to other establishments as may be necessary. Adopters will be notified of any such moves and offered the opportunity to transfer the adoption to another animal.