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Sponsorship Terms & Conditions

Please take a moment to read our sponsorship pack purchase terms and conditions.

  • Please contact us within two months of placing your order if you have not received your sponsorship pack in the post. Any claims after the two month period cannot be honoured. Your complimentary ticket will not be valid until you have received your sponsorship pack.
  • Please allow 14 days for delivery of your sponsorship pack. We cannot be held liable for any delivery delays following dispatch.
  • Please note, we can only send out sponsorship packs to addresses within the UK.
  • We cannot guarantee your sponsored animal will be visible on the day you visit. Allow time to revisit the enclosure throughout the day to avoid disappointment.
  • We aim to display sponsor’s names in the zoo as soon as possible, but this may take up to 28 days.
  • All sponsored animals remain the property of our zoos which reserve the right to move them to other establishments as may be necessary. Sponsored will be notified of any such moves and offered the opportunity to transfer the sponsorship to another animal.