zoo horizontal strip
Ongoing updates and improvements

Visitor Services Support Coordinator

Closing date: 31/07/23

  • Salary/Rate per hour: £11,055.20, £10.63 per hour
  • Full-time/Part-time: Part time
  • Seasonal/fixed term/permanent: Permanent

About us:

Wild Planet Trust is a registered education, scientific and conservation charity established in 1957 and based in Devon, UK. We own two zoos in south west England, plus two local nature reserves and a National Nature Reserve. We support conservation in the United Kingdom and overseas using funds generated by the people who visit the zoos and the expertise and dedication of our staff.

Paignton Zoo first opened its doors as the Torbay Zoological Gardens in 1923. Almost 100 years later, our site, and work, has grown considerably and we are now one of the South West’s largest conservation organisations and top visitor attractions. There are over 230 species of animal that call Paignton Zoo home. As well as being a zoo, we’re also a botanical garden with over 4,000 species on record.

We have an exciting opportunity for a Visitor Services Support Coordinator to join our Visitor Services team on a permanent contract. This is a part time role working 20 hours over 5 days, working hours will include 9am-1pm on a Monday with the remaining hours flexible. The salary for this position is £11,055.20 per annum.

What will this role involve?

You will be assisting the Head of Visitor Services with the administration of the Visitor Services team including compiling sales data, financial records and monitoring relevant operational systems. The role will also include coordinating responses to customer queries, complaints or requests. The remit of the post extends across the whole site ensuring that exceptional standards are met and maintained. You will therefore be working with all departments and will need to ensure excellent communication channels are maintained and feedback is sought and shared.

What skills and experience are required?

You will need previous administrative experience and will ideally have 5 GCSEs including maths and English grade A-C. You will need to be confident using technology, especially Excel. Salesforce experience is desirable.

Benefits of joining our team include:

  • 33 days paid holiday pro-rata (inclusive of Bank Holidays)
  • Company sick pay
  • Enhanced family leave
  • Branded uniform provided (as required)
  • Relevant internal and external training provided
  • Free entry to our zoos for staff and their family
  • Complimentary tickets
  • Discounts in our Catering and Retail outlets (as applicable)
  • Free staff parking
  • Employee Assistance Programme
  • Access to Headspace Premium App
  • Employee Discounts Platform

Please note, we will be reviewing applications and conducting interviews throughout the advertising period for these roles. The roles may therefore be filled prior to the closing date.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To apply for this role, please email a CV and Covering Letter to the People Services Team: [email protected]