Adoption terms and conditions
Please take a moment to read our terms and conditions.
- Please allow 28 days for delivery of your adoption pack. We cannot be held liable for any delivery delays following dispatch.
- Please contact us within 2 months of placing your order if you have not received your adoption pack in the post. Any claims after the 2 month period cannot be honoured. Your complimentary ticket will not be valid until you have received your adoption pack.
- We cannot guarantee your adoptee will be visible on the day you visit, allow time to revisit the enclosure throughout the day to avoid disappointment.
- Adopters who renew their adoption before its expiry date will be entitled to a 10% discount for the following year.
- We aim to display adoption plaques as soon as possible but this may take up to 28 days.
- All adopted animals remain the property of our Zoos which reserve the right to move them to other establishments as may be necessary. Adopters will be notified of any such moves and offered the opportunity to transfer the adoption to another animal.
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